Hiring the wrong security company is worse than hiring none at all — an untrained, unsupervised guard creates a false sense of safety. Whether you need coverage for an office, retail store, construction site, or event in Toronto and the GTA, ask these seven questions before you sign anything.
1. Are your guards licensed in Ontario?
In Ontario, every security guard must hold a valid licence under the Private Security and Investigative Services Act (PSISA). Ask for the agency’s licence credentials and confirm individual guards are licensed — not just “in training.” This is non-negotiable.
2. What training do your guards receive?
Basic licensing is the floor, not the ceiling. Good companies provide additional training in first aid/CPR, de-escalation, report writing, fire safety, and site-specific procedures. Ask what training looks like beyond the provincial minimum.
3. How do you supervise guards on shift?
A guard working alone at 3 AM with no check-ins is a liability. Ask about GPS-tracked patrols, supervisor spot-checks, and 24/7 dispatch support. Real supervision is what separates professional firms from “a person in a uniform.”
4. Can you provide references?
Any established company should be able to share references from current clients in similar industries. Be cautious of firms that can’t — or that display big-brand logos on their website without verifiable relationships.
5. How do you handle incidents and reporting?
Ask to see a sample incident report. Professional companies provide written reports after every shift and immediate notification for serious incidents. If reporting is vague or verbal-only, walk away.
6. What’s your backup plan when a guard calls in sick?
This is the question that reveals everything. Reliable companies maintain a roster of backup guards and guarantee coverage. If the answer is “we’ll try to find someone,” your site will eventually go uncovered.
7. How is pricing structured — are there hidden fees?
Get the full picture: hourly rate, minimum shift billing, holiday premiums, and any charges for supervision, reporting, or equipment. A trustworthy quote itemizes everything. Compare total monthly cost, not just the headline hourly rate.
Red Flags to Watch For
- Quotes far below market rate
- No proof of licensing
- No written contract or service agreement
- Vague answers about supervision and backup coverage
- Pressure to sign immediately
Frequently Asked Questions
Q: Should I choose a large national firm or a local GTA company?
A: Local companies often provide faster response times, more flexible service, and direct access to management. National firms offer scale. For most Toronto businesses, a well-run local firm is the better fit.
Q: How long should the contract be?
A: Start with 3–6 months if you’re trying a new provider. That said, 12-month agreements usually come with better rates once trust is established.
Q: Can I request a specific guard?
A: Many companies will accommodate requests for guards who know your site well. Consistency matters — a guard who knows your property is far more effective.
Q: What happens if I’m not happy with a guard?
A: A professional company will replace the guard promptly at no extra charge. Make sure this is in the service agreement.
Talk to a Company That Answers Clearly
Request a free security quote — we’ll answer all seven questions and more, in writing, before you commit to anything.