Front Desk · Lobby · Residences

Concierge Security in Toronto & the GTA

Concierge security is a licensed security guard who runs your front desk: greeting residents and guests by name, screening every visitor, receiving parcels, booking amenities and move-ins, and patrolling the building between arrivals. Secure 24 Seven staffs condo and office lobbies across Toronto and the GTA with PSISA-licensed concierge guards who work from written post orders and file a digital report every shift.

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Front of House

IResidents greeted, guests announced, nobody waved through.

IICouriers, food drivers and trades handled at the desk, not in the hallways.

IIIA lobby that looks attended at 3 p.m. and at 3 a.m.

Smiling concierge security guard in a white uniform shirt standing at the front desk of a marble condominium lobby

Back of House

IVStairwells, garage levels and loading doors walked on a set schedule.

VCamera views watched from the desk between arrivals.

VIEvery occurrence written up with photos for your property manager.

The Desk Ledger

One day at the front desk, entry by entry

A concierge desk earns its keep in the small decisions: who goes up, what gets signed for, which door gets closed. This is how those decisions look once they are written down. Your board or property manager receives the same record digitally, with photos attached.

Daily Occurrence Log · Front Desk Sample entries for illustration

06:58Handover

Overnight log reviewed with the incoming concierge. One open item carried forward: P1 garage gate slow to close, maintenance already notified.

Carried

07:40Contractor

Elevator technician signed in against photo ID and the management work order. Service elevator padded and keyed for the visit.

Verified

09:15Deliveries

Morning courier run received, each parcel matched to a suite, shelved in the parcel room and residents notified through the building app.

Notified

11:30Amenities

Party room walked through after last night’s booking. Clean and undamaged; deposit release recommended to management.

Inspected

13:05Residents

Move-in for Suite 1408 started on its booked window. Freight elevator protected, loading door supervised until the truck left.

Completed

15:20Visitors

Visitor for Suite 2203 announced by intercom. Resident did not expect anyone; visitor courteously asked to leave and the request noted.

Declined

21:10Patrol

Floors, stairwells, garage levels and loading area walked. Propped stairwell door on P2 closed, photographed and reported for follow-up.

Photographed

23:50Incident

Person followed a resident through the vestibule. Not a resident or registered guest; asked to leave under the corporation’s trespass policy and left without issue. Report filed with stills.

Reported

Hospitality Meets Security

The lobby is the one room every resident, guest and stranger must cross. Whoever stands there decides what kind of building it is.

How we brief every concierge we place

Hospitality, by habit

What residents notice first, and what makes them trust the desk.

Names, not suite numbersRegulars are greeted personally, and new owners are learned quickly.

A calm voice before a firm oneMost lobby friction ends with courtesy and a clear explanation of the rules.

Discretion at the deskWho lives where, who visited and what was delivered stays between the desk and management.

Presentation that matches the marblePressed uniform, tidy desk, lobby checked for anything out of place.

Security, by default

What residents rarely see, and what keeps the building theirs.

Every entry has a reasonGuests are announced, trades are matched to a work order, unknown faces are asked politely.

Nothing goes up by defaultDrivers and couriers meet residents in the lobby unless the resident authorizes otherwise.

Doors and cameras on a scheduleStairwells, garage gates and loading doors are walked and checked, not assumed.

Trained for the bad hourOntario’s 40-hour basic guard training, First Aid and CPR, and your building’s own emergency procedures.

Choosing the Right Desk

Concierge security, doorman or standard guard?

The titles get used loosely. What matters is what the person in your lobby is trained, licensed and instructed to do.

Comparison of concierge security, a doorman and a standard security guard
Duty	Concierge security	Doorman	Standard guard
Main job	Service and protection in one post	Welcome, doors, guest service	Protection and patrol
Ontario security licence	Always, with us	Depends on duties	Required
Greets residents by name	Core	Core	Sometimes
Visitor screening & access	Core	Partial	Core
Parcels & deliveries	Core	Often	Rarely
Amenities, move-ins, elevator bookings	Core	Sometimes	Rarely
Floor, garage & stairwell patrols	Built into shift	Rarely	Core
Written reports with photos	Every shift	Varies	Usually
Best fit	Condos, rental towers, office and mixed-use lobbies	Buildings with security handled separately	Sites with no front-desk service needs

On licensing: Ontario’s Private Security and Investigative Services Act requires a security guard licence for paid work that consists primarily of protecting persons or property. Whether a doorman role crosses that line depends on its actual duties. Every concierge Secure 24 Seven places holds a PSISA guard licence.

Building Directory

Where the concierge’s attention goes

The desk is the anchor, but the post covers the whole building. Each area below gets its own line in your post orders.

LEVEL G

Lobby & vestibule

Greeting, guest announcement, fob checks and watching for tailgaters at the inner door.

LEVEL G

Parcel room

Signed intake, suite matching, resident notices and a controlled hand-off at pick-up.

LEVELS P1–P3

Garage

Visitor parking passes, gate and overhead door checks, and patrols for break-ins and loitering.

AMENITY FLOOR

Amenities

Bookings, key or fob sign-out, closing checks and inspections before deposits are returned.

SERVICE LANE

Loading & service

Move-ins on their booked window, trades signed in, and doors never left propped.

Also in the Directory

Concierge coverage often sits inside a wider building plan. These pages go deeper on the property types we serve.

Questions from Boards & Managers

Concierge security, answered

Still weighing it up? Write to [email protected] or ask for a walkthrough of your lobby.

What does a concierge security guard actually do in a Toronto condo?

They run the front desk as both host and gatekeeper: greeting residents, announcing and screening guests, receiving parcels, managing amenity and elevator bookings, and handling trades and move-ins. Between arrivals they watch cameras, walk floors, stairwells and garage levels, and log everything in a shift report. The exact list comes from your post orders, which we write with you.

Does concierge staff need a security licence in Ontario?

Under the Private Security and Investigative Services Act, anyone paid to do work that is primarily about protecting people or property needs a security guard licence, and a front desk whose main job is controlling who gets in will generally fall into that category. Every concierge we place is PSISA-licensed and has completed Ontario’s 40-hour basic training, including First Aid and CPR.

Can you staff the lobby of an office tower, not just a condo?

Yes. In commercial lobbies the same desk discipline applies to tenant staff, visitors, couriers and after-hours contractors, with sign-in and badge procedures set by building management. Our commercial and office security page covers the wider program.

How do you price concierge security?

Pricing depends on how many hours the desk is staffed, whether you need one post or several, the size of the building and the duties in the post orders. We start with a free site security assessment, then send a written proposal so the board can compare like for like.

What does the property manager receive from the desk?

A digital report for every shift, covering deliveries, visitors, bookings, patrol findings and any incident, with photos where they help. Urgent issues are escalated by phone right away under the contact list in your post orders, so nothing waits for the morning summary.

The Pleasure of Your Lobby

Let us walk your building with you

We visit at no charge, watch how the lobby really runs, and return a written plan for desk hours, duties and reporting. Coverage is available around the clock, every day of the year.